Kerry Hooker

9 May, 2006

CROSSROADS Care Attendant Scheme based in Market House, Lerwick, has done well in its first Care Commission inspection.

The scheme, which provides support and personal care to nearly 60Shetlanders in their own homes, was inspected in January, February and March.

Allan Barker, the Care Commission officer who wrote the report, praised the scheme for the friendly and supportive service they provided.

Both staff members and people using the service were pleased with the organisation.

All service users and carers commented upon the polite, friendly and respectful attitude of the Crossroads staff and the continuity of the service.

Staff said they felt well supported by the coordinator and management staff.

Reacting to the positive report, Crossroads co-ordinator Mary Gifford said last night (Monday): "We are very pleased about the report. It reflects the hard work and commitment of all our staff. Hopefully, they can go on for many years to come to provide such a good service."

There were a few recommendations for improvement: a closure strategy needed to be developed, training planners could be further developed and enhanced, service user review documentation could be further developed and the provider should enhance their strategy for informing service users/carers how to raise concerns or complaints.

The information was gathered using questionnaires, interviews and pre-inspection and self-evaluation documents completed by Crossroads itself.

The organisation is funded by Shetland Islands Council through an annual grant as well as a service level agreement.